![]() ![]() ![]() Excellent critical thinking and problem-solving skills.Exceptional writing and verbal communication.Ability to quickly learn and adapt to backend systems.Ability to utilize G-suite tools such as Google Docs, Sheets and Slides.Proven competency with any familiar CRM program.Very comfortable using tools & technology, including.Demonstrated ability to manage ambiguity (experience in a startup environment is a strong plus!).Self-starter who is process oriented, with excellent organizational skills, strong attention to detail, and the ability to handle & prioritize various tasks.3+ years of experience in Customer Success, Account Management, and/or technical support.Adhere to key performance indicators: average first response time, average resolution time, customer satisfaction, and closed sales.Prepare materials for client engagement, including usage reports and meeting decks.Support the team with maintaining the required cadence of communication with clients, including arranging regular meetings.Triage and escalate customer issues to the appropriate team or manager through Slack.Manage CRM prospect pipeline: track opportunities from lead to close (in Pipedrive).Monitor our customer support email account and assist customers and prospects via email.Based on performance this role may transition to full-time. All work will be conducted remotely and hours are flexible. In this role, you will support a portfolio of prospects and existing accounts, with a primary focus on customer delight, closing prospects and driving adoption, and ultimately renewal/expansion.Īt this time, this temporary freelance position (no benefits included). The ideal CSS has 3-5 years of applicable experience and is exceptional at building customer relationships in a fast-paced environment. The Customer Success Specialist (CSS) is responsible for delivering stellar service to our Duolingo for Business customers. ![]() This is an independent contractor position within the United States. Duolingo for Business is our offering for corporate clients, which allows companies to provide their employees with fun and effective learning for teams. We are accepting applications for the role of Customer Success Specialist for Duolingo for Business. ![]()
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